RETURNS & POLICIES

RETURNS POLICY

ALL RETURNS HAVE TO BE MADE WITHIN 14 DAYS OF PURCHASE.

TO RECEIVE A REFUND THE ITEM HAS TO BE IN ITS ORIGINAL CONDITION, THIS MEANS WITH ALL TAGS, UNWORN, WITH NO STAINS, DAMAGE OR SMELLS. 

IF YOUR ITEM MEETS ALL THESE CONDITIONS, THEN YOU MAY CONTACT US USING OUR CONTACT FORM.

YOU WILL THEN BE PROVIDED WITH WHERE TO SEND YOUR PARCEL, AND ONCE YOUR RETURN IS ACCEPTED PLEASE ALLOW 5-7 WORKING DAYS FOR THE MONEY TO BE RETURNED TO YOU.

*PLEASE NOTE YOU WILL NOT BE REFUNDED FOR ANY SHIPPING COSTS

FAULTY ITEMS

IF YOUR ITEM IS FAULTY, PLEASE NOTIFY US IMMEDIATELY AT KWEZICUSTOMERS@GMAIL.COM. 

ATTACH PHOTOGRAPHS AND WE WILL REVIEW THE ITEM AND REFUND YOUR PURCHASE.

EXCHANGES

THE ITEM MUST BE IN THE CONDITION DESCRIBED ABOVE, AND YOU MUST FOLLOW THE PROCEDURE OF CONTACTING US VIA OUR CONTACT FORM.

ONCE WE RECEIVE YOUR ITEM AND IT MEETS OUR REQUIREMENTS, IT WILL BE REFUNDED AND YOU MAY PURCHASE ANOTHER.

PRE-ORDER

PLEASE READ THE PRODUCTS DESCRIPTION TO GET AN ACCURATE DATE OF WHEN THE PRODUCT WILL BE SHIPPED.

ANY QUERIES PLEASE CONTACT US USING OUR CONTACT FORM. WE AIM TO RESPOND WITHIN 2-4 WORKING DAYS.